KNOWHOW Speaker Spotlight: Marketing Success Through Customer Service Panel

To close the conference we've put together a stellar panel of influential and knowledgeable people from around the world of retail to talk about how leading brands and retailers are creating proactive and effective customer service programs. Learn how leading retailers are managing the new reality of public feedback and harnessing tech to ensure that their customers are walking out happy and coming back soon. 

 Steve Gendron is Co-Founder and Co-CEO of NewKnow, bringing over 20 years of experience in the retail industry. With years of experience running a retail store, then working as a distributor for brands like Liberty Skis, TOMS Shoes and Havaianas Sandals Steve founded NewKnow In January 2015 in collaboration with his business partner Jaffray Hill. Outside of the office, Steve spends his time unplugged with his family: skiing, hanging at the cottage, and golfing (although he is terrible at it.)

Steve Gendron is Co-Founder and Co-CEO of NewKnow, bringing over 20 years of experience in the retail industry. With years of experience running a retail store, then working as a distributor for brands like Liberty Skis, TOMS Shoes and Havaianas Sandals Steve founded NewKnow In January 2015 in collaboration with his business partner Jaffray Hill. Outside of the office, Steve spends his time unplugged with his family: skiing, hanging at the cottage, and golfing (although he is terrible at it.)

 Sean Miller is the Sales and Business Development Manager at Parkland MFG, He is responsible for the development of business strategy and its execution while aligning with corporate initiatives. 

Sean Miller is the Sales and Business Development Manager at Parkland MFG, He is responsible for the development of business strategy and its execution while aligning with corporate initiatives. 

 Brian White is a nationally awarded entrepreneur, with 17 years of Agency experience in Canada. Currently living in Cardiff, California, he leads Nixon Sales as VP of the Americas. Brian is an industry veteran fortunate to have worked with many top brands including Luxottica, K2, Nike / Hurley and Dakine. His specialties are Sales management, Brand positioning, Segmentation, Retail Marketing and above all customer experience.

Brian White is a nationally awarded entrepreneur, with 17 years of Agency experience in Canada. Currently living in Cardiff, California, he leads Nixon Sales as VP of the Americas. Brian is an industry veteran fortunate to have worked with many top brands including Luxottica, K2, Nike / Hurley and Dakine. His specialties are Sales management, Brand positioning, Segmentation, Retail Marketing and above all customer experience.

 Spanning over two decades, Emily's career in fashion is marked with consulting leadership roles in Creative Direction and Marketing for both independent and global brands.

Spanning over two decades, Emily's career in fashion is marked with consulting leadership roles in Creative Direction and Marketing for both independent and global brands.